Customer Service

SpikeTrade is committed to world-class customer service. We provide several ways for you to get information and help:

Find Help Online: before contacting us for assistance, we recommend you check out our SpikeTrade help documentation to see if you can find a quick answer to your question.

Discover What's New: check our blog for announcements about upcoming classes, website changes, etc.

Review Our Policies: please see our policies page to learn about our terms of service, privacy policy, and refund policy.

Contact Customer Support: if you have not found an answer online, please email us at We monitor emails throughout the day, including weekends, so in most cases you'll have our response within a few hours.

If you still need help, you can also reach us at 256-259-6482.

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